Privacy Policy

1. Introduction

At Goa Thrill Holidays, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book our services, or interact with us through various channels.

By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy. We encourage you to read this policy carefully to understand how your information is handled.

This Privacy Policy applies to information collected through:

• Our website (www.goathrillholidays.com)
• Phone calls and SMS communications
• Email correspondence
• WhatsApp and other messaging platforms
• Social media interactions
• In-person meetings and bookings

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Make a Booking: Full name, email address, phone number, address, date of birth
• Create an Account: Username, password, profile information
• Contact Us: Name, email, phone number, message content
• Subscribe to Newsletter: Email address, name, preferences
• Participate in Surveys: Feedback, ratings, comments

2.2 Travel Information

• Travel dates and destination preferences
• Number of travelers (adults, children)
• Special requirements (dietary, medical, accessibility)
• Passport and visa information (if applicable)
• Emergency contact details
• Travel history and preferences

2.3 Payment Information

• Payment card details (processed securely through payment gateways)
• Billing address
• Transaction history
• UPI IDs and bank account information (if provided)

Note: We do not store complete credit/debit card information on our servers. Payment processing is handled by secure third-party payment gateways.

2.4 Technical Information

• IP address and geolocation data
• Browser type and version
• Device information (mobile/desktop, operating system)
• Pages visited and time spent on website
• Referring website or source
• Cookies and tracking technologies data

2.5 Communication Records

• Email correspondence
• Chat transcripts (WhatsApp, website chat)
• Phone call recordings (for quality and training purposes)
• Social media messages and interactions
• Feedback and reviews

3. How We Use Your Information

3.1 Service Delivery

• Process and confirm your bookings
• Arrange accommodations, transportation, and activities
• Provide customer support and respond to inquiries
• Send booking confirmations, itineraries, and travel documents
• Coordinate with third-party service providers (hotels, transport operators)
• Handle cancellations, modifications, and refunds

3.2 Communication

• Send important updates about your bookings
• Provide travel tips, destination information, and safety guidelines
• Respond to your questions and requests
• Send promotional offers and newsletters (with your consent)
• Notify you about special deals and new packages
• Request feedback and reviews after your trip

3.3 Business Operations

• Process payments and manage financial transactions
• Maintain accurate booking and customer records
• Analyze business performance and customer trends
• Improve our services and website functionality
• Conduct market research and customer satisfaction surveys
• Train staff and improve customer service quality

3.4 Legal and Security

• Comply with legal obligations and regulations
• Prevent fraud and unauthorized transactions
• Protect against security threats and abuse
• Resolve disputes and enforce our terms and conditions
• Cooperate with law enforcement when required

3.5 Marketing and Personalization

• Personalize your experience based on preferences
• Recommend relevant packages and destinations
• Display targeted advertisements (with consent)
• Analyze website usage to improve user experience
• Create customer segments for tailored marketing

4. How We Share Your Information

4.1 Service Providers

We share your information with trusted third-party service providers who help us deliver our services:

• Hotels and Resorts: Name, contact details, special requirements
• Transportation Services: Pickup/drop-off details, travel dates
• Activity Operators: Number of participants, safety information
• Payment Processors: Payment and billing information
• Technology Services: Website hosting, email services, analytics

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes (court orders, subpoenas)
• Respond to government or regulatory requests
• Protect our rights, property, or safety
• Enforce our terms and conditions
• Prevent fraud or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such change and provide options regarding your data.

4.4 With Your Consent

We may share your information with other parties when you explicitly consent or request us to do so, such as sharing your feedback on review platforms or social media.

5. Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• Encryption: SSL/TLS encryption for data transmission
• Secure Storage: Encrypted databases and secure servers
• Access Controls: Limited employee access on need-to-know basis
• Regular Audits: Security assessments and vulnerability testing
• Secure Payments: PCI-DSS compliant payment processing
• Data Backup: Regular backups to prevent data loss
• Employee Training: Staff educated on data protection practices

Note: While we take extensive measures to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but continuously work to maintain the highest standards.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Active Bookings: Duration of your trip plus 1 year
• Customer Accounts: Until account deletion is requested
• Financial Records: 7 years (as per legal requirements)
• Marketing Communications: Until you unsubscribe
• Legal Obligations: As required by law

After the retention period expires, we securely delete or anonymize your information. You can request early deletion of your data (subject to legal requirements).

7. Your Privacy Rights

You have the following rights regarding your personal information:

7.1 Right to Access

Request a copy of all personal information we hold about you. We will provide this information in a commonly used electronic format.

7.2 Right to Rectification

Request correction of inaccurate or incomplete personal information. We will update your information promptly.

7.3 Right to Deletion

Request deletion of your personal information (subject to legal obligations and legitimate business needs).

7.4 Right to Restrict Processing

Request that we limit how we use your information in certain circumstances.

7.5 Right to Data Portability

Request transfer of your data to another service provider in a machine-readable format.

7.6 Right to Object

Object to processing of your information for marketing purposes or based on legitimate interests.

7.7 Right to Withdraw Consent

Withdraw your consent at any time where we rely on consent to process your information.

How to Exercise Your Rights: Contact us at info@goathrillholidays.com or +91 94227 99622. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and analyze website performance.

8.2 Types of Cookies We Use

• Essential Cookies: Required for website functionality (login, shopping cart)
• Performance Cookies: Collect information about website usage (Google Analytics)
• Functional Cookies: Remember your preferences and settings
• Targeting Cookies: Deliver personalized advertisements based on interests

8.3 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect website functionality. Most browsers allow you to refuse or delete cookies.

9. Third-Party Services and Links

Our website may contain links to third-party websites or services (social media, payment gateways, review platforms). We are not responsible for the privacy practices of these third parties.

Third-party services we use include:

• Google Analytics: Website traffic analysis
• Facebook/Instagram: Social media integration
• Payment Gateways: Razorpay, PayU, or similar services
• WhatsApp Business: Customer communication
• Email Services: Sending booking confirmations and updates

We encourage you to review the privacy policies of any third-party services you interact with.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children without parental consent. If we become aware that we have collected information from a child without parental consent, we will take steps to delete it promptly.

Parents/guardians making bookings for minors are responsible for providing accurate information and ensuring consent for data processing.

11. International Data Transfers

Your information is primarily stored on servers located in India. If we transfer data internationally (to service providers or partners outside India), we ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

12. Marketing Communications

We may send you promotional emails, SMS, or WhatsApp messages about our services, special offers, and travel tips. You can opt-out at any time by:

• Clicking the "unsubscribe" link in our emails
• Replying "STOP" to SMS messages
• Contacting us directly at info@goathrillholidays.com
• Updating your communication preferences in your account

Note: Even if you opt-out of marketing, we will still send essential communications related to your bookings and account.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email or website notification
• Obtain your consent if required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

We will respond to your inquiries within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the appropriate data protection authority.